Help with benefits

Helping you apply for the benefits you are entitled to

How we can help

We will:

  • help you apply for benefits you might be entitled to – such as housing benefit and universal credit
  • help you get an exemption to, or discounts on paying Council Tax
  • provide you with a living allowance for 16 and 17 year olds – depending on your circumstances and what type of care leaver you are
  • In some circumstances we might be able to provide emergency financial support if there is a problem with your income – for example if your benefits are delayed

 

Universal Credit

Somerset is a Universal Credit Full Service area. This means that if you are over 18 and would usually apply for benefits like:

  • Jobseeker’s Allowance (income‑based)
  • Employment and Support Allowance (income‑based)
  • Income Support
  • Working Tax Credit
  • Child Tax Credit
  • Housing Benefit

You can apply for Universal Credit online.

The exception Families with more than 2 children cannot claim Universal Credit. They must apply for one of the older benefits listed above.

How Universal Credit works

  • Universal Credit is paid once a month, on the same date each month
  • There is usually a 5‑week wait before your first payment
  • Universal Credit includes housing costs
  • It can cover up to 85% of childcare costs if you are a working parent

Extra support for care leavers in Somerset

In Somerset, there is a Care Leaver protocol between Leaving Care teams and Jobcentre Plus. This helps make sure care leavers can claim Universal Credit safely and on time.

This could mean:

  • Alternative Payment Arrangements.
    • being paid more often
    • payments split between people in the household
    • rent paid straight to your landlord
  • Advance payments
    • You can ask for up to 100% of your first month’s payment early
    • This must be paid back over 12 months
    • You can now apply for this online
  • Careers advice, if you need it
  • A referral to the Work and Health Programme, if it is right for you
  • Extra help from Disability Employment and Small Employer Advisers if you have a health condition

Help from your local council

Your local council can help you:

If you need to pay Council Tax, you may be able to get help from your local council.

They can also support you with:

Check your entitlement

You can use the GOV.UK Benefits calculator to check what money you might be able to claim.

You can also work out what benefits you might get using the entitled to website.

Last reviewed: March 19, 2026 by Jennifer

Next review due: September 19, 2026

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