About
Sometimes you might feel that you are not getting the support you need, or you may not agree with a decision that has been made. If this happens, you can talk to your Personal Adviser. They will listen to your concerns and also want to hear about anything that has worked well for you.
You can find out more about complaints and compliments if you want to.
You can always talk to us. It is really important that you have your Personal Adviser’s phone number and email address. If you don’t have them, ask for them. You should also have the team’s duty number, and it can be helpful to know another person in the team too.
You can also use your Pathway Plan to share how you are feeling and what you think. Your Personal Adviser should ask for your views, but if they don’t, it’s okay to tell them. Your voice matters.